Shipping policy
Shipping Policy – MD CUSTOMS
Processing times
All orders are handmade and printed to order. Processing takes 1–3 business days before dispatch. Please allow longer for larger orders.
Delivery times (Australia-wide)
We ship using tracked delivery services. Estimated delivery times:
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Standard shipping: 2–8 business days after dispatch
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Express shipping (optional): 1–3 business days after dispatch
Please note that delivery times are estimates only and may vary depending on the courier or external delays.
Shipping rates
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Flat rate standard shipping: $10
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Express shipping: $15
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Free shipping promotions will be advertised when available.
Tracking
Once your order has been shipped, you will receive a tracking number by email or mobile depending on contact information left at checkout.
Lost or delayed parcels
We are not responsible for delays caused by postal services or events outside our control. However, if your parcel does not arrive within 14 business days, please contact us and we will assist in tracking or replacing your order.
PO Box & Parcel Lockers
We deliver to PO Boxes and Parcel Lockers across Australia.